Customer Service Rep....
Customer Service Representative
Posted on :
14-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
14-03-2024
Job Description
Req ID : 2627843
About Us
LanceSofts mission is to establish global crossculture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch.
Job Overview We are looking for customer service representatives that will act as a liaison provide product/service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Successful CSRs are patient empathetic and passionately communicative. Everyday customer service representatives will put themselves in their customers shoes and advocate for them when necessary. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction. This role will be reporting to the Team Lead in Operations for Mortgage Servicing
Job Role & Responsibilities - Deliver excellent customer service responding to a variety of calls and emails from the US mortgage servicing industry
- Use knowledge obtained in training to locate answers in a knowledge database to respond to customers mortgage related requests
- Identify and assess customers needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Reach personal team and contact center performance targets
- Take ownership of all customer inquiries and proactively follow through to ensure resolution
- Keep records of customer interactions process customer accounts and document appropriately
- Navigate multiple computer systems and applications and utilize search tools to provide information to customers
- Follow communication procedures guidelines and policies
- College graduates college undergraduates or associate degree graduates
- Must have at least 612 months of work experience in BPO industry (BFSI industry a plus)
- Experience handling voice (inbound or outbound) calls (Banking/Finance industry a plus)
- Work onsite in Cebu City
- Excellent attention to detail
- Strong verbal and written English communication skills
- Basic computer navigation skills
- Paid Training
- Competitive Base Pay
- Miscellaneous Allowance
- Paid Time Off
- Paid Holidays
- HMO Benefits
- Employee Referral Bonus
- Excellent Growth and Advancement Opportunities
Employment Type
Full Time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
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