Customer Service Representative

• Answer phones and route calls/input orders (Primary)
  
• Obtain information on late jobs
  
• Note job after a customer contacted with the name of the contact
  
• Field customer emails input orders, respond or route email to the appropriate person
  
• Add charges to jobs when appropriate
  
• Route customer/driver calls to the appropriate position for assistance
  
• Communicate to scheduled service customers who have backup drivers assigned to routes
  
• Reporting
  
• Filing
  

Requirements

About the Company:

Crossroads Courier, Inc. is a privately held corporation, headquartered in St. Louis, Missouri, that provides time-critical, ground and air courier services to a wide spectrum of clients. The company is a customer-service driven organization that focuses on quality service for its clients and provides a positive workplace that encourages individual growth and professional development for employees.

Schedule: Monday through Friday, 11am-7pm or Monday through Friday, 4pm-12am

Fully Onsite

Hours and Schedules may vary

Job Duties:

• Answer phones and route calls/input orders (Primary)
  
• Obtain information on late jobs
  
• Note job after a customer contacted with the name of the contact
  
• Field customer emails input orders, respond or route email to the appropriate person
  
• Add charges to jobs when appropriate
  
• Route customer/driver calls to the appropriate position for assistance
  
• Communicate to scheduled service customers who have backup drivers assigned to routes
  
• Reporting
  
• Filing
  

Qualifications:

• High School or Equivalent
  
• 1 Year in a Professional Office Environment
  
• State Driver s License
  

Benefits

Benefits

Benefits and Incentives:

• Opportunity for growth
  
• Medical, Dental, and Vision
  
• 401k
  

Crossroads Courier, Inc. is an equal opportunity employer and equal opportunity provider for independent contractor positions. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, pregnancy, genetic information, gender, veteran status, or any other status protected under applicable federal, state or local law.