Customer Service Representative

Stay Grounded Soar Globally: Elevate Your Career Today!

We are on the hunt for an exceptional Customer Service Representative who is eager to make their mark on the global stage create a lasting industry legacy and enjoy all the benefits of working close to home. In this role youll be at the forefront of the blockchain industry with the chance to shape our client s global presence. Imagine collaborating with industry experts from around the world leveraging your expertise and leaving an indelible mark on the global landscape. As a Customer Service Representative you will deliver exceptional customer service across multiple communication channels including phone email and live chat. Your responsibilities will involve promptly and professionally addressing customer inquiries concerns and complaints to ensure overall satisfaction.

• Bachelors degree or above
  
• Minimum 1 year experience in customer service preferably in finance or Ecommerce industry
  
• High level of honesty and integrity. Proactive and meticulous.
  
• Preferably bilingual in Mandarin and English
  
• A sense of responsibility and team work spirit.
  
• Ability to work under pressure strong communication skills and exceed beyond expectation.
  
• Passionate for the customer service industry and can work under different work shift including night shifts.
  
• Positive about the crypto industry
  
• Personal or professional experience with cryptocurrency
  
• Proficient in English language or Bilingual in English or Mandarin
  
• Willing to work shifting
  

What awaits you in this role

• Provide outstanding customer service to clients via various communication channels including phone email and live chat.
  
• Address customer inquiries concerns and complaints promptly and professionally.
  
• Assist customers with accountrelated issues transaction inquiries and technical support.
  
• Maintain a high level of product and industry knowledge to effectively address customer inquiries.
  
• Collaborate with internal teams to resolve complex customer issues and escalate as needed.
  
• Proactively identify opportunities to improve customer satisfaction and retention.
  
• Adhere to company policies and procedures while ensuring compliance with regulatory requirements.
  
• Maintain accurate records of customer interactions and transactions.
  
• Continuously strive to meet and exceed performance metrics and service level agreements.
  
• Participate in ongoing training and professional development activities.
  

Why choose us

• HMO coverage
  
• Competitive Package
  
• Hybrid work arrangement
  
• Prime office locations
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Whom you ll work with:

Our client stands as the foremost blockchain ecosystem globally offering a comprehensive product suite that encompasses the largest digital asset exchange. With a vision to serve as the infrastructure provider for the crypto industry of the future our client is committed to fostering a world where Web3 technology is harnessed for positive impact. Operating as a nonprofit organization they are dedicated to building a future where users are empowered and protected. From their inception user protection has remained their paramount concern driving them to implement stateoftheart security measures and stringent data privacy controls throughout their ecosystem.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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