Customer Service Representative

Start getting more out of your career journey.

Seeking more than just a job Set foot on a fulfilling journey with our client where worklife balance becomes a reality. This role offers the elusive equilibrium that many desire providing an opportunity to thrive in a stable telecommunications enterprise. Experience career growth and pursue personal aspirations and prioritize your metime without the need for uprooting your life or relocating abroad. Welcome to a future where possibilities are boundless and your professional and personal life coexist harmoniously. Join us for a career that goes beyond the ordinary offering a dynamic and relaxing path to success.

As a Customer Service Representative you will be at the forefront of delivering initial customer support primarily through phone interactions and potentially through email and live chat channels.

• At least 1 year of Customer Service experience in BPO industry.
  
• Experience working with an Australian Telecommunication account.
  
• Genuine passion for customer service and helping customers.
  
• Willingness and ability to learn products/systems quickly.
  
• Strong problem solving / troubleshooting experience.
  
• Good communication skills both verbal and written.
  
• Willingness to work in Makati City.
  

• Providing first touch customer support predominantly via phone and possibly email and live chat.
  
• Focusing on the ongoing support of existing clients nationwide.
  
• Receiving incoming level 1 enquiries and managing simple ones such as payments billing enquiries or account enquiries and escalating the more complex ones to the correct department.
  
• Managing simple adds moves and changes for the existing client base in relation to the service and products supplied by us.
  

• Day 1 HMO coverage
  
• Competitive salary package
  
• Prime office location
  
• Day shift schedule
  
• Work life balance
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Wellequipped modern and accessible offices
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling: Emapta Academy
  

Discover a company that turns you into a better version of yourself more and more every day.

You will be working with a premium futurefocused provider of nbn phone and mobile services to homes and businesses across Australia. As a leading telco business our client is proud to provide reliable and sustainable services while helping make the world greener. Do a work you will be proud of and surround yourself with likeminded individuals that sees you as their biggest asset. Here you will be immersed in a globally competitive environment that aims to help you propel your career forward.

There s nothing wrong in seeking for more but you can achieve to have more in your career and in your personal life without sacrificing anything. Seize this opportunity to be part of something greater today.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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