Customer service rep....
Customer service representative
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2507174
Job Brief
A Customer Service Representative or CSR will act as a liaison provide product/service information answer questions and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless and these CSRs can gather that for you. Problemsolving also comes naturally to customer care specialists.
The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
Key Responsibilities:
Present and promote products/services using solid arguments to existing and prospective customers
Establish develop and maintain positive business and customer relationships
Actively seek out new sales opportunities through cold calling networking and social media
Supply management with reports on customer needs problems interests competitive activities and potential for new products and services.
Keep abreast of best practices and promotional trends
Prepare and deliver appropriate presentations on products and services
Create frequent reviews and reports with sales and financial data
Ensure the availability of stock for sales and demonstrations
Negotiate/close deals and handle complaints or objections
Collaborate with team members to achieve better results
Gather feedback from customers or prospects and share it with internal teams
Requirements and skills
Proven work experience as a Sales Representative or relevant role
Excellent knowledge of MS Office
Highly motivated and targetdriven with a proven track record in sales
Prioritizing time management and organizational skills
Ability to create and deliver presentations tailored to the audiences needs
Relationship management skills and openness to feedback
Proficiency in English
Handson experience with CRM software is a plus
Thorough understanding of marketing and negotiating techniques
Selfmotivated with a resultsdriven approach
Job Type: Fulltime
Location: Kirti Nagar
presentation skills,communication skills,sales management consulting,customer acquisition
Employment Type
Full Time
Key Skills
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