Customer Service Representative

Company Profile :

A startup independent Luxury fragrance house founded by a Woman Entrepreneur having over 25 years of experience of leading India business with some of leading global fragrance manufacturers .

Overview:

Key Responsibilities:

• Handle incoming customer inquiries via phone email and chat
• Provide accurate and timely information to customers
• Resolve customer complaints and issues effectively and efficiently
• Process orders returns and exchanges
• Assist customers in navigating company products and services
• Maintain a high level of professionalism and customer service at all times
• Collaborate with other teams to resolve customer issues
• Keep records of customer interactions transactions and feedback
• Identify and escalate priority issues
• Stay uptodate on product knowledge and company policies

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or relevant experience
• Proficiency in Microsoft Office and CRM systems
• Excellent communication and active listening skills
• Strong problemsolving abilities
• Ability to multitask and manage time effectively
• Empathetic and patient demeanor
• Adaptability to handle various customer personalities and situations
• Ability to work in a fastpaced environment
• Attention to detail and accuracy

customer relationship management (crm),time management,multitasking,customer service,customer support,communication skills,empathy,attention to detail,communication,problem-solving,customer satisfaction,adaptability