Customer Service Rep....
Customer Service Representative
Posted on :
22-02-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
22-02-2024
Job Description
Req ID : 2552681
About the Client:
Active is one of Australia s leading innovators and providers of utilities. In Sep 2023 Australian Superfund Prime Super acquired the business their investment is managed by PATRIZIA.
They are fully integrated; supplying multitenant homes and businesses with energy heating/cooling water and sustainability solutions; 24 hours a day 365 days a year.
They are a leader in Local Utility Networks (or embedded networks) for multilevel developments commercial and retail complexes residential estates and greenfield estates. Their success is their commitment to you. Whether you re a largescale developer a small business or moving home they provide comprehensive services that scale to match your budget and priorities.
One partner one solution one bill one focus they develop long term reliable solutions real savings and ongoing technical support.
Job Summary:
The overall responsibility of a Customer Service Representative is to liaise between customers and the company. Assists with complaints orders errors account questions billing cancellations and other queries.
The role will be analytical and problemsolving skills are needed to be able to discern a CLEAR AND ACCURATE understanding of the information given. The role must ensure the accuracy of all data and other related information. Your detailed duties and responsibilities will be discussed by your Team Leader.
Responsibilities:
- Provide professional and efficient customer service as guided by the defines process and procedures
- Take ownership of customer issues and see problems through issue resolution
- Understand customer s needs by actively listening and asking the right probing questions
- Manage the customer accounts
- Address billing issues and concerns
- Attend to payment concerns
- Perform basic troubleshooting
- Follow standard procedures for proper escalations of unresolved issues.
- Prepare accurate and timely reports
- Updates job knowledge by participating in training opportunities; reading job aids and updates
Requirements
- At least a year of experience in providing customer support over the phone preferably for a telco account
- Ability to probe effectively and diagnose root cause of problems or issues
- Excellent customer service and active listening skills
- Excellent English communication skills both written and verbal
- Strong computer skills especially word processing and spreadsheet programs
- Experience in using a CRM
- Ability and willingness to learn quickly
- Must be able to work on a shifting schedule
- Must be amenable to reporting to our Makati office daily.
Benefits
WHAT WE OFFER:
Great Place to WorkCertified Company
Premium HMO
Holistic employee experience
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
At least a year of experience in providing customer support over the phone, preferably for a telco account Ability to probe effectively and diagnose root cause of problems or issues Excellent customer service and active listening skills Excellent English communication skills, both written and verbal Strong computer skills, especially word processing and spreadsheet programs Experience in using a CRM Ability and willingness to learn quickly Must be able to work on a shifting schedule Must be amenable to reporting to our Makati office daily.
Employment Type
Full Time
Key Skills
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