Customer Service Representative

At Magnolia Legacy were more than just a business were a family. We believe in fostering a culture where our employees feel valued supported and inspired. Were currently seeking a passionate and dedicated Customer Service Representative to join our team. If you love helping people and thrive in a fastpaced environment wed love to hear from you.

Role Summary:

As a Customer Service Representative you will be the first point of contact for our customers providing support and delivering superior customer service. You will handle customer inquiries resolve issues promptly and ensure customer satisfaction is exceeded.

Tasks

Manage large volumes of incoming calls and email queries.
Identify and assess customers needs clarify information research issues and provide solutions or alternatives.
Keep records of customer interactions process customer accounts and file documents.
Follow communication procedures guidelines and policies.
Take the extra mile to engage customers.

Requirements

Experience: Proven customer support experience or experience as a Client Service Representative.
Skills: Strong phone contact handling skills and active listening.
Qualifications: High school degree; higher education is a plus.
Personality: Customer orientation and ability to adapt/respond to different types of characters.
Abilities: Excellent communication and presentation skills. Ability to multitask prioritize find ways to be helpful to the team and manage time effectively.

Benefits

Medical (employer covers 100% for the employee)
Dental
Vision
Cancer insurance
Longterm and shortterm disability
Company paid life insurance at $25000!
3 Weeks of PTO accrued on day one and usable after 90 days
6 Paid Holidays
401k with company contributions
Career advancement opportunities

Why Join Us
Growth Opportunities: We believe in promoting from within and provide excellent professional development opportunities.
Supportive Environment: Our supportive teamoriented environment is designed to help you thrive.
WorkLife Balance: We understand the importance of personal time whether youre onsite or working remotely.