Customer Service Representative

As a global leader in precision measurement sensing technologies VPG addresses an expanding array of applications in which accuracy reliability and repeatability make the difference. Whether in the design and safety of new generations of cars trucks and planes or optimizing advanced medical equipment and consumer products VPGs deep engineering expertise makes the world safer smarter and more productive.

We are seeking a motivated Customer Service Representative to join our Foil Resistors division!

Tasks

• Customer point of contact for all questions with support for guidelines concerning price lists quotation part number validation etc.
• Order (entry and change) primary function with implementation of delivery for product and pricing fully validated.
• Coordinates all customer complaints including requests for RMA (Return merchandise authorization) to replace as warranted.
• Handle RFQ (request for quote) process timely with full supporting documents for review by business and make complete approved offers. Followup on all opportunities and routine reporting with closure.
• New material requests coordinated for setup and implementation for ordering and quoting including material master and customer material information records.
• Weekly backlog review of customer business with emphasis on supervision of purchase orders until delivered including all needed special arrangements.
• Followup FAE activities customer visits/samples. Support FAE administratively and search for new customers to visit.
• Communicates critical customer information/requirements to business units.
• Optional customer visits/public exhibitions if agreed to by all parties.
• Creating and maintaining customer accounts and contact lists.

Requirements

• Experience in a similar role
• MS Office productsbasic office intermediate level experience is required.
• Experience working with a ERP and CRM system
• English and German language (spoken and written)
• Ability to work on deadlines multitask prioritize effectively communicate strategic information effectively and contribute to maintaining control and growth of the business.

Benefits

• Company Pension Scheme
• Monthly Additional Contributions (VWL)
• 30 Days vacation plus bank holidays
• Active BGM
• Employee training options
• Company Events
• Free parking on site