Customer Service Representative

Job Responsibilities:

• Managelargeamounts of incoming calls
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Meet personal/customer service teamsales targets and call handling quotas
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers

Job Skills:

• Proven customer support experience or experience as aclient service representative
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• High school degree

  Work Schedule

  This job has the following work schedule:

• Monday Friday
• 40 hours / week
• Flexible
• Weekends Off

• Benefits & Perks
  
  This job has the following benefits:

• Paid Time Off (PTO)
• Joining Bonus
• Remote work flexibility
• Training & professional development