Customer Service Representative

About Us:

SnappyCX is a dynamic and innovative company at the forefront of the BPO industry providing talent outsourcing.

As a Customer Service Representative you will be the frontline ambassador for our clients interacting with customers to address inquiries resolve issues and ensure a positive customer experience. Your role will be pivotal in maintaining high customer satisfaction levels and contributing to the overall success of our client partnerships.

Responsibilities:

• Respond to customer inquiries via phone email and chat professionally and on time.
  

• Ensure timely processing of orders received on our backend website.
  

• Coordinate with drivers through the Signal messaging app to dispatch orders efficiently.
  

• Monitor order status and provide realtime updates to customers.
  

• Adhere to established quality standards and ensure customer interactions meet or exceed performance metrics.
  

• Accurately document customer interactions issues and resolutions in the designated CRM system.
  

• Develop and maintain a deep understanding of the products and services offered by our clients.
  

• Utilize sales experience to identify opportunities for upselling and crossselling additional products or services to customers.
  

Requirements

Qualifications:

• Excellent communication skills both verbal and written.
  

• Familiar with Signal Messaging App.
  

• Sales experience and ability to upsell other products to the client
  

• Ability to work in a fastpaced and dynamic environment.
  

• Proficient in using CRM systems and other customer service tools.
  

• High school diploma or equivalent; Bachelors degree is a plus.
  

• 2 years of experience in a call center environment.
  

• Customercentric mindset with a passion for delivering exceptional service.
  

You Will Be a Great If:

• You have a fast machine and stable internet connection at home.
  

• Have prior experience working remotely.
  

• Can collaborate with other teams autonomously.
  

• Have a strong orientation on task completion results and strategic goals.
  

• You value personal integrity and conscientiousness.
  

• Are organized and highly detailed.
  

• Can work 25 hrs per week