Customer Service Representative

JWR Employment Specialists are delighted to be working with a growing international manufacturing company located in Bodenheim Germany to recruit a Customer Service Representative.

The Customer Service Representative is part of a growing team in a global organization whose focus is to enter track and followup on customer orders. The successful candidate will be responsible for fulfilling detailed customer inquiries to ensure the company are exceeding the client s expectations.

Duties and Responsibilities:

Duties and responsibilities include the following. Other duties may be assigned.

Process customer inquiries by email telephone and customer portals

Informs customer of unit prices shipping date anticipated delays and any additional information requested by the customer

Provide customer service in Germany and other European countries.

Prepare Quotations process orders invoice bill and dispatch

Book goods into our warehouse

Communicate with freight forwarders and couriers

Maintain customer master data

Facilitate the optimization of customer service processes

Translation into English French and Italian

Monitor orders delivery dates and incoming payments

Check required documents for correctness

Archive documents in our ERP system and ECM system

Compile data and prepares various reports for management

Assist in general office work

Requirements

Qualifications Education & Experience:

The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The successful candidate must have at least 3 years experience working in a similar role in Germany.

Must have a third level qualification in Business or other related degree from an accredited third level institution.

High level of proficiency in Microsoft Office based applications including Excel Word PowerPoint and Outlook is essential.

Have professional oral and written communication in both the German and English language.

Works independently with minimal work supervision

Must have good organizational skills and a high attention to detail.