Customer Service Representative

Job Description:

Reporting to the Manager of Customer Service the Customer Service Representative is responsible for overall customer account management which includes purchase order management forecast input pricing review open order review and management contract review returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer. This position will require 10% travel for business purposes.

Primary Responsibilities

Responsible for the full life cycle of customer purchase orders. (receive review approve process followup invoice complete file)

Identify and assess customers needs to achieve satisfaction

Build sustainable relationships and trust with customer contacts through open and interactive communication

Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Manage large amounts of incoming phone calls and emails from internal and external customers

Ability to analyze contractual documents pricing lead times and incentive tracking of all assigned Customer Contracts

Provides liaison between customer and company personnel with regard to contract commitments modifications and revisions.

Makes special studies investigations and analyses and prepares related reports.

Daily interaction with Sales Supply Chain/Logistics Production and Philippines counterparts.

Will require occasional evening or early morning calls to align and coordinate with international customers.

Performs other related duties as required.

Preferred Qualifications

Proven customer support experience or experience as a Client Service Representative

Ability to multitask prioritize and manage time effectively

Superior organizational skills

Strong sense of urgency and ability to prioritize competing tasks

Exceptional written and oral communication skills

Able to anticipate needs and shows initiative

Aerospace industry experience preferred

Project Management experience working in cross functional teams preferred

SAP knowledge and experience is a plus

Proficient in MS Office products (Word Excel PowerPoint Project etc.)

#hirring #urgenthirring #customerservice #billing #supplychain #purchase #po #onsite #ks #lenexa #kansas