Customer Service Representative

Responsibilities

• Acts as primary customer service agent in processing or responding to basic customer requests inquiries and/or orders.
• Customer Service may be by telephone fax email or regular mail.
• Provides basic product/service/application information.
• Provides basic information on pricing and product availability.
• Must process orders requests returns and adjustments. Enforces policies within guidelines.
• Develops or prepares reports as required. Must efficiently utilize the computer support system.
• Utilizes internal contact resources for specific situations. Exercises judgment and diplomacy as required.
• Maintains current information in an easytouse format. Must be an effective communicator.
• Must have some basic knowledge of computers.
• Coordinates and expedites services issues to higher levels or other departments as needed.