Customer Service Representative

Capital Team Construction LLC is a leading and reputable General Contractor and Roofing Company in Florida USA. Ever since we opened for business weve taken a comprehensive approach to project management providing our clients with quality residential and commercial contracting and roofing services to cover their needs. Get in touch today to learn more about what we can offer you and to receive your free estimate.

Tasks

• Maintaining a positive empathetic and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders forms applications and requests.
• Keeping records of customer interactions transactions comments and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High school diploma general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Benefits

• Competitive salary.
• Health benefits.
• Flexible work arrangements.
• Professional development opportunities.
• Generous paid time off.
• Retirement savings options.
• Employee discounts and perks.
• Diversity and inclusion initiatives.
• Company culture and values.
• Opportunities for advancement.