Customer Service Representative

Drive your career to new heights and make an international impact.

This exciting role is your gateway to a world of opportunities that will redefine your professional journey. Imagine experiencing the thrill of global exposure all while staying rooted in your homeland. Here youll find yourself at the crossroads of global impact and customer service expertise poised to shape your own future. As a Customer Support Representative you will run points on customers issues and resolve their inquiries in an attentive and empathic manner. While becoming a product expert you will perform the key responsibility of providing valuable feedback to improve our client s internal and external tools. Step out of your comfort zone and step into a path that promises personal and professional growth like no other.

• Working with customers and demonstrating the ability to stay calm when customers are stressed or upset.
  
• Being a strong problem solver and critical thinker. Avoid sending the same answer for the same issue.
  
• Keeping records of customer interactions transactions comments and complaints.
  
• Possessing strong troubleshooting skills and the ability to actively report customer bugs to engineering to ensure the fastest resolution possible.
  
• Maintaining an enthusiastic mindset to learn about new products as they are launched.
  

What awaits you in this role

• Solving a minimum of 30 tickets per day (top performers close over 40).
  
• Demonstrating aptitude as the voice of client by handling various customer issues via email phone and chat (strong English speaking skills required).
  
• Being organized in setting priorities adhering to scheduled activities and providing timely responses to customers (representatives are held to high standards for CSAT time to first response and overall response time).
  

Why choose us

• HMO coverage
  
• Competitive Package
  
• Permanent WFH arrangement
  
• Prime office location
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Whom you ll work with:

Our client stands at the forefront of innovation in the home improvement industry pioneering the creation of accuratelymeasured customizable 3D models of homes derived from smartphone photos. Their mission revolves around empowering individuals to enhance their homes through the utilization of the worlds best 3D property data. Our client employs cuttingedge technologies such as computer vision and machine learning to structure property data serving a multitude of purposes including appraisal and estimation interactive design and materials ordering.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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