Customer Service Representative English Speaking
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Job Description
We are looking for a customeroriented service representative for Reactive & Wordline One projects in Greece & abroad.
What does a Customer Service Representative do
A Customer Service Representative or CSR will act as a liaison provide product/services information and resolve any emerging problems that our customer accounts might face with the accuracy and efficiency of our new product.
The best CSRs are genuinely excited to help customers. They re patient empathetic and passionately communicative. They love to talk. Customer service representatives can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless and these CSRs can gather that for you. Problemsolving also comes naturally to customer care specialists. They are confident at troubleshooting and investigating if they don t have enough information to resolve customer complaints.
The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
- Manage incoming calls
- Identify and assess customers needs to achieve satisfaction
- Provide accurate valid and complete information by using the right methods/tools
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions
- Follow communication procedures guidelines and policies
- Improve and update help desk documents
Requirements
- English at level C1
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to prioritize and manage time effectively
- Bachelor s degree
English at level C1 Strong phone contact handling skills and active listening Familiarity with CRM systems, practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication skills Ability to prioritize, and manage time effectively Bachelor s degree
Employment Type
Full Time
