Customer Service Representative - Day Shift Clark Pampanga

Company Overview:

OnSpot Global is an outsourcing company that specializes in delivering highquality customer service solutions for a diverse range of clients across various industries. We are committed to providing exceptional support and helping our clients build strong customer relationships. We are seeking a dedicated and skilled Customer Service Representative to join our team and be part of our mission.

As a Customer Service Representative at OnSpot Global you will be responsible for providing toptier customer support services on behalf of our clients. This role plays a pivotal part in ensuring client satisfaction resolving customer issues and maintaining a positive brand image. In this position you will have the opportunity to work with a variety of clients and contribute to their success.

Key Responsibilities:

• Responding promptly to customer inquiries and complaints via phone email and live chat
• Gathering customer information assessing customer needs and providing solutions to customer problems
• Resolving customer complaints and concerns in a timely and professional manner
• Maintaining accurate records of customer interactions and transactions
• Updating customer information in the customer service database during interactions
• Providing customer feedback to the appropriate internal teams
• Identifying customer needs and recommending appropriate products/services
• Providing an excellent customer experience and maintaining customer satisfaction.
• Assist with other customer servicerelated tasks as necessary.

Qualifications:

• Must have 4 years total of CSR experience.
• Proven experience as a customer service representative or similar customer service role
• Strong communication interpersonal and problemsolving skills
• Excellent listening and comprehension abilities
• Proven ability to multitask and prioritize effectively.
• Strong attention to detail and accuracy
• Customeroriented mindset
• Proficient in using customer service software databases and tools.
• High school diploma or equivalent; college degree is a plus.

Note: Some additional or removed responsibilities or qualifications can be added as per the requirement of the employer or specific tasks.

If you are a motivated and resultsdriven individual please apply today. We look forward to hearing from you!