Customer Service Officer with Italian

We are looking for a Customer Service Officer to act as a first line of contact in regard to customer service enquires for Theramex products for patients medical professionals and other internal/external stakeholders.

About you:

The ideal candidate will have education up to GCSE level or equivalent fluent in written and spoken Italian and English. Call Centre Control Room or other Customer Service environment experience is ideal but not mandatory.

About the role:

As a Customer Service Officer you will be involved in the following activities:

• Handling of customer service enquires from all sources (i.e. emails calls letters etc.) for Theramex products.
• Provision of accurate information in regard to products availability price reimbursement etc.
• Timely evaluation and escalation of the enquires as/ when required i.e. triage of adverse events (AEs) product quality complaints (PQCs) complex medical information enquires.
• Ensure that relevant and accurate information is logged in the Theramex tracking system.
• Periodic reconciliation of the enquiries AEs and PQCs with the relevant departments within Theramex.
• Make outbound calls to members of public where follow up action is required.
• Preparation of standard responses and frequently asked questions documents for Theramex products.
• Any other ad hoc tasks/duties considered appropriate to the role.