Customer Service Officer

Experience global opportunities without leaving the country in this exciting role. Imagine a position that offers an international scope in the online book retail industry all while enjoying the comfort of a familiar environment. In this role youll thrive in an environment that values your contribution and dedication. This is your chance to make a difference and grow professionally and discover an international experience an exceptional opportunity that sets us apart from the rest. As a Customer Service Officer you will be responsible for responding to customer inquiries through web chat and various communication channels promptly and in accordance with the required quality standards. So if youre looking for a role that goes beyond the ordinary that grants you international exposure without asking you to pack your bags and if you cherish work as much as life itself then this is your stage.

Behaviors and Personal Attributes

• Actively contribute to the team s effectiveness and seek to support other team members.
  
• Ability to operate in a highenergy and fastpaced growth business.
  
• Have customer empathy a passion for helping customers and for customer service.
  
• Have a passion for reading and/or books;
  
• Have an energetic and positiveminded approach
  

What awaits you in this role

• Respond to customer enquiries via web chat and other communication channels in a timely manner and to appropriate quality standards as required.
  
• Effectively take action to followup investigate and resolve customer issues and complaints taking ownership of issues to ensure completion and customer satisfaction in line with Client s policies and procedures.
  
• Make contact with customers to advise of and resolve issues and maintain regular contact with customers to keep them updated with progress to resolution.
  
• Promptly escalate and report issues in line with Client s policies and procedures.
  
• Provide accurate information to customers in line with Client s policies and procedures.
  
• Liaise with internal and external support groups via message and phone e.g. IT Marketing Warehouse Finance publishers suppliers freight companies etc. to resolve customer queries and complaints.
  
• Complete customer support administrative tasks as directed including (but not limited to) sending issue followup messages eBay order support Trade Me order support order processing sending order status updates and customer order administration.
  
• Ensure information regarding customer enquiries is appropriately documented and recorded in the relevant systems and in accordance with Client s policies and procedures.
  
• Be an advocate for the customer and a positive customer experience supporting continuous improvement activities.
  
• Promote and continuously apply personal and team safety and quality awareness in The workplace.
  

Why choose us

• HMO coverage upon coverage
  
• Competitive Package
  
• Temporary WFH arrangement
  
• Prime office location
  
• Day shift schedule
  
• Standard government and Emapta benefits
  
• Total of 20 annual leaves to be used on your own discretion
  
• Fun engagement activities for employees
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling through Emapta Academy
  
• Career growth opportunities
  
• Diverse and supportive work environment
  

Whom you ll work with:

Join our client the largest online bookseller in the country serving over 5 million customers. As a public company listed on the Australian Securities Exchange (code: BKG) our client has revolutionized the accessibility of books audiobooks DVDs and ebooks. With a thriving online presence diverse product selection and competitive prices the company has paved the way for Australian authors and readers. Be a part of a company thats reshaping the literary landscape.

Who are we

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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