Customer Service Officer

You will be working on a project with relatively simple processes but accuracy is an absolute must. Dealing with questions from credit card holders and responsible for the security and protection of credit card data. Identity control answering questions and explaining about possible steps to follow belong to the core tasks.

There is a training program in which you will go through all the aspects of the job (the focus will be on privacy related themes). The training period consists of 5 days of which 1 day will be practice.

Tasks

• Blocking lost/stolen credit and debit cards
• You will handle inquiries from credit card holders and ensure the security and protection of credit card information
• Identity verification answering questions and explaining any steps are among your core duties
• Checking temporarily blocked cards for transactions and permanently blocking or unblocking the credit card
• Handling claims files

Requirements

• C2 Dutch and Flemish level of required language
• Fluency in English written and spoken
• Experience as a Customer Service Agent
• Communicative and empathetic
• Disciplined and accurate
• Respectful and positive toward customers
• Solutionoriented thinking
• Patient
• Reliable

Benefits

• Paid training
• Free Spanish lessons (once a week)
• Unique atmospheric peopleoriented call centre with a good dose of fun
• Marketbased basic salary with the possibility of a bonus
• Employee benefits such as meal card transport card and private insurance
• 4 company outings per year
• Free fruit and coffee
• Growth opportunities

At NewCo Barcelona we work in addition to the basic salary and the bonus with a benefits system called Endenred. This system makes it possible to spend a part of your gross salary taxfree with a debitcard. Part of you salary is transfered to this card to use tax free.

All new employees will also receive a presentation about this in their first month with us.