Customer Service Manager mfx

At our company attentive listening collaborative goalsetting and swift action are at the heart of our customercentric approach. As a pioneer in VR simulation we seek a dedicated Customer Service Manager who ensures optimal user experiences and customer journey with our VR Simulator by proactively managing customer relationships. Join us in shaping the future of VR simulation within an ambitious and agile team.

Tasks

Set clear achievable goals milestones and KPIs for effective customer collaboration
Conduct regular Business Reviews with customers to monitor progress towards established goals ensuring alignment and success
Develop refine and implement efficient processes to enhance customer experiences
Lead seamless customer onboarding processes ensuring comprehensive user guidance
Drive revenue growth by promoting product adoption by upselling
Oversee Customer Relationship Management initiatives to prevent churn and boost retention
Manage and synthesize customer feedback collaborating with internal teams for continuous improvement

Requirements

Prior experience in Customer Success/Account Management roles emphasizing renewal management churn prevention and fostering strong client relationships
Sound technical acumen to effectively communicate product details and troubleshoot customer inquiries
A proactive handson mentality with the ability to work independently
Proficient in crossteam collaboration and relationship building
Demonstrated selforganizational skills
Exceptional feedback management skills including data analysis and reporting
A dedicated customercentric mindset focused on meeting and exceeding client needs
Familiarity with the pharmaceutical industry is advantageous

Benefits

Competitive gross salary starting at 50000 per year (excluding bonuses) potential for overpayment based on experience
Flexible working hours and remote work options
Fulltime permanent contract (38.5 hours/week)
Modern office in Innsbruck amidst the breathtaking Alps
Immediate start date
Mobility package options: 1year public transport pass in Tyrol or convenient parking near the office
Complimentary English courses with team colleagues