Customer Service Manager mfd

Your mission

We are looking for a dynamic and customeroriented person to join our team as Customer Service Manager in Tiel. In this position you will be responsible for providing advice and support to customers with questions about our service. As a member of our customer service team you will independently handle customer queries and ensure an efficient and effective solution.

Your Tasks:

• Provide telephone advice and support to customers regarding shippingrelated queries.
• Independently process customer queries in the ticketing system and internal back office.
• Assists customers in processing shipments and booking shipments on the LetMeShip shipping platform.
• Handling complaints from our customers and resolving them appropriately.
• Collaborate with the sales team to provide excellent customer service and support their initiatives

What you need to succeed

• Proficiency in Dutch and English is required.
• Strong communication skills and customeroriented attitude.
• Experience in customer service or a related field is a plus.
• Familiarity with shipping processes and logistics is a plus but not a must.
• Able to work independently and collaboratively.

Why LetMeShip

• More than 20 years of business experience meets startup mentality. We know how it works but we dont want to rest on our laurels. You will find the selfconfidence of an established company and the flexibility of a dynamic startup.
• Possibility to work at one of our seven locations in Europe on a temporary basis by arrangement.
• You will work in a multicultural team and a family working atmosphere.
• People first! We take social responsibility seriously and look out for each other. This is not just a slogan on the wall we actually live it. Time tracking and overtime reduction are just as much a part of it as support from a network of external counselling centres when life gets out of hand.
• You will have a challenging and varied job where you can fully contribute your strengths and personality.
• You will receive a comprehensive training and a motivated team that will always offer you support.
• You can find a complete overview of our benefits on our .

Your way to us

You feel addressed and are interested in joining our team as Customer Service Manager (m/f/d) in beautiful Tiel
Please apply stating your earliest possible starting date! Tim is looking forward to your application.