Customer service logistics Amherst NY

Experience level: Associate Experience required: 3 Years Education level: High school or equivalent Job function: Customer Service Industry: Logistics and Supply Chain Compensation: View salary Total position: 1 Relocation assistance: No Visa : Only US citizens and Greencard holders
POSITION DESCRIPTION
Are you looking to join a well-established company where you can have a long and successful career? With over 350 years of history as a Company, purpose is Making the World a Better Home.

has been awarded the TOP GLOBAL EMPLOYER certification for the 6th consecutive year. We offer comprehensive benefits such as:

Competitive pay starting at $25/hour and up, based on experience. Paid weekly.
Annual Bonus up to 10% of earnings
Medical, Dental, Pharmacy & Vision benefits beginning on day one!
Retirement benefits, including up to 4.5% company match with 401K, as well as a Retirement Accumulation Pension Plan
PTO Programs: Paid Sick Leave, Vacation, Paid Holidays, Floating Holiday, 100% Paid Parental Leave, Paid Employee Volunteer Program
Additional Benefits, including: Life Insurance, Short Term Disability, Long Term Disability, Employee Assistance Program, Flexible Spending Accounts, Group Legal, Pet Insurance, etc.
Discount Programs: CertainTeed product rebates, Computer discounts (Dell, Lenovo, Fujitsu), Cell Phone Service discounts (AT&T, Verizon, Sprint), Automotive discounts (Chrysler, Ford, General Motors, Mercedes Benz), Moving Assistance discounts, and more.
Career development opportunities, including Tuition Reimbursement and training programs.
We are looking for a motivated Customer Service Export Specialist to join our team in our Amherst, NY location. This position is scheduled Monday to Friday day shift.

REQUIRED QUALIFICATIONS
High School diploma or equivalent required
Bachelors degree in business administration, logistics, or other similar field preferred
3 to 6 years of experience in an environment that accentuates serving customers and responding immediately to dynamic requirements
3 6 years of experience within a manufacturing plant, or similar environment, specifically within a shipping or customer service department required
Must have working knowledge of US Customs laws, rules and regulations, and must stay up to date on regulations. Experience with international business and customs compliance activities. Familiar with sourcing requirements for Land, Sea and Air
3 6 years of experience working with forwarders, carriers, 3rd party logistic vendors required
Must have a strong working knowledge in an ERP system (QAD preferred)
Must have strong communication skills, both verbal and in writing
Must possess strong organizational skills, as well as detail-oriented and be able to manage multiple priorities simultaneously
Requires a high level of interpersonal skills and ability to build cooperative working relationships. Must be a team player, self-motivated and dependable
ADDITIONAL DETAILS
The Customer Service Export Specialist is responsible for planning the timely, economic and safe transport of all domestic and international inbound and outbound shipments. A thorough understanding of export requirements and all applicable customs regulations is essential to insure that customer requirements and expectations are met while minimizing shipping costs and meeting financial commitments.

This role is responsible for the day to day completion of handling all exported materials including required paperwork/compliance documentation that ensures customers receive their orders. In addition, they will address the global, regional and local customs issues to ensure compliance with all government regulations regarding domestic transportation, importations and exportations of BN products. This role will have daily interactions with internal teams, customers, as well as 3rd party vendors to coordinate all exporting processes.

This position will provide customer service support to our BN customers. Duties will include prompt processing of orders (order entry), invoices, RFQ's, and credit/debit adjustments for BN products worldwide extensive communication with customers both domestic and worldwide.

This position is also responsible for the care, custody, safe handling and control of all materials and products received and stored.

This position will focus their time in the following areas:

Export Documentation - 45%

Customer Service - 30%

Shipping / Receiving Support - 15%

General Other Tasks, as assigned - 10%

WHO ARE WE ?
Ceramics Division regroups businesses specialized in ceramic-based solutions for industrial clients. Our product range spans from advanced ceramic grains and powders, to specialty refractories and ceramic systems. We offer Material Solutions That Make a Difference , in the sense that our ceramic products and services are mission-critical to our customers own applications. At the heart of industry, we pride ourselves in serving segment-leading customers across the world, through long-term, trust-based relationships. At Saint-Gobain, our people are our most valuable asset so we provide competitive base salary and incentive compensation packages to reward and recognize employees for their contributions toward the company's success.

LEGAL STATEMENT
provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans.