Customer Service

Overview:

Key Responsibilities:

• Manage incoming calls and customer service inquiries
• Generate sales leads
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions process customer accounts and file documents
• Follow communication procedures guidelines and policies
• Take the extra mile to engage customers
• Resolve customer complaints via phone email mail or social media
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders refunds or exchanges
• Take payment information and other pertinent information such as addresses and phone numbers

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask prioritize and manage time effectively
• Ability to work under pressure
• Computer skills including Microsoft Office suite
• Understanding of company products services and policies
• Positive attitude and a willingness to learn
• Customer service focus with a problemsolving attitude
• Ability to work independently and as part of a team
• Ability to handle stressful situations appropriately

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