Customer Service

Overview:

Key Responsibilities:

• Interact with customers via phone email and chat to provide and process information in response to inquiries concerns and requests
• Resolve product or service problems by clarifying the customers complaint determining the cause of the problem and selecting and explaining the best solution
• Handle customer complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions transactions comments and complaints
• Communicate and coordinate with internal departments
• Ensure high level of customer satisfaction through excellent sales service
• Stay updated on product knowledge and maintain a positive empathetic and professional attitude toward customers at all times
• Collaborate with the sales team to develop efficient methods for handling issues with larger revenue customers
• Assist with placement of orders refunds or exchanges
• Assist with providing feedback on the efficiency of the customer service process
• Identify and assess customers needs to achieve satisfaction
• Handle changes in policies or renewals
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Ability to multitask prioritize and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to handle stressful situations appropriately
• Ability to work in a team environment
• Familiarity with CRM systems and practices
• Customer service focus with a positive attitude
• Attention to detail and accuracy
• Ability to work under pressure
• Good computer skills
• Ability to learn and apply new software tools quickly
• Problem analysis and problemsolving capabilities

communication,empathy,multitasking,time management,conflict resolution,customer service,teamwork