customer service

Overview:

Key Responsibilities:

• Respond to customer inquiries via phone email or chat
• Resolve customer complaints and issues in a timely and professional manner
• Provide accurate information about products and services
• Assist customers with placing orders tracking shipments and processing returns
• Handle billing and paymentrelated queries
• Identify and escalate priority issues
• Collaborate with other departments to ensure customer satisfaction
• Document and maintain customer records and interactions
• Exceed customer expectations through proactive communication
• Participate in ongoing training and development programs

Required Qualifications:

• High school diploma or equivalent
• Proven customer support experience or relevant work experience
• Strong communication and interpersonal skills
• Ability to remain calm and courteous under pressure
• Proficiency in using relevant computer applications
• Excellent problemsolving abilities
• Ability to multitask and prioritize in a fastpaced environment
• Empathetic and patient demeanor
• Strong organizational and time management skills
• Ability to work effectively in a team
• Experience in conflict resolution is a plus
• Knowledge of customer relationship management (CRM) systems is an advantage
• Flexibility to work in shifts or irregular hours
• Fluency in multiple languages may be beneficial
• Commitment to continuous improvement and learning

communication,empathy,time management,multitasking,teamwork,conflict resolution