Customer service

Overview:

Key Responsibilities:

• Handle incoming customer inquiries via phone email or chat
• Assist customers with product information technical support and issue resolution
• Process orders returns and exchanges
• Provide guidance and recommendations to customers
• Escalate complex issues to the appropriate department
• Document customer interactions and transactions
• Follow up with customers to ensure their satisfaction
• Coordinate with other teams to resolve customer issues
• Stay updated on product knowledge and company policies
• Meet individual and team performance targets
• Contribute to process improvement initiatives
• Manage customer complaints professionally and effectively
• Handle irate or difficult customers with empathy and professionalism
• Collaborate with colleagues to maintain a positive and supportive work environment
• Adhere to companys customer service policies and procedures

Required Qualifications:

• High school diploma or equivalent
• Prior experience in customer service or related field
• Excellent communication skills both verbal and written
• Strong problemsolving abilities
• Empathetic and patient demeanor
• Ability to manage time effectively and prioritize tasks
• Customerfocused with a passion for helping others
• Ability to work well in a team environment
• Adaptability and flexibility in a fastpaced work setting
• Proven conflict resolution skills
• Proficient in using customer service software and CRM systems
• Knowledge of product/service offerings and company policies
• Ability to maintain a positive attitude under pressure
• Willingness to work flexible hours including weekends and holidays

communication,empathy,time management,teamwork,adaptability,conflict resolution