Customer Service
Customer Service
Posted on :
04-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2590188
Location: Mumbai Navi Mumbai
About Us: Founded in the year 2012 conviction provides you with International Human Resource Solutions that are well researched. Our placement services are worked upon in tandem with state of the art technology and a proactive team of expert headhunters. In today s human resource global community our name comes as a bankable source of opportunity and talent providers so that your company reaps optimum harvests of profit by resting the right jobs on right shoulders.
Our young and proficient team of executive search consultants comprises of some of the most qualified talented passionate and experienced search professionals. Our objectivefocused solutions are thus able to compliment the solid rise and eminence of startups established businesses and enterprises. The team at Convictions is trained to deliver relevant profiles within tight deadlines.
We combine an intuitive understanding of your business needs with our focused approach and our market knowledge of today s talent market. We are driven by matrix and judge our ability by constantly focusing on the knowledge and value that our talent brings to your table. Some of the reputed companies associated with us are subsidiary companies of some of the biggest established Indian companies and the top most MNCs of the Information Technology BPO s and Bulk hiring.
Job Description:
As a Customer Service Representative you will be the first point of contact for our customers providing them with information resolving their inquiries and ensuring they have a positive experience with our brand. You will communicate with customers via phone email and chat addressing their concerns and providing solutions in a timely and professional manner. Additionally you will collaborate with other departments to ensure customer satisfaction and contribute to the overall success of the company.
Responsibilities:
- Manage incoming customer inquiries via phone email and chat
- Provide accurate information about products/services and company policies
- Resolve customer complaints and issues promptly and professionally
- Keep detailed records of customer interactions and transactions
- Collaborate with other departments to ensure customer needs are met
Requirements:
- Excellent communication and interpersonal skills
- Customeroriented mindset with a passion for helping others
- Ability to multitask and prioritize in a fastpaced environment
- Proficiency in MS Office and CRM software
- Previous customer service experience preferred
Benefits:
- Competitive salary
- Paid time off
- Opportunities for growth and advancement
If you are a motivated individual with a passion for customer service we would love to hear from you! Please submit your resume.
customer service,bpo,business process outsourcing (bpo)
Employment Type
Full Time
Key Skills
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