Customer Service
Customer Service
Posted on :
06-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-02-2024
Job Description
Req ID : 2512289
100% of production time to be spent logged in on calls or web chat
Answer calls & chats with an approach to deliver positive customer satisfaction
Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
Maintain internal & client defined quality on calls
Understands and contributes positively in meeting client SLA s & targets
Adheres to Customer Service Attendance & Accountability policies
Ensures Customer Service Representative Team & Client level targets (Customer Satisfaction Service Level % Average Handle Time Session Time Wait Time Abandon Rate Call back timeliness etc.) are met or exceeded consistently
Take complete ownership of selflearning & development
Ability to interpret and comprehend SOP s and articulate effectively
Strong Customer Service Orientation
Clear and effective verbal & written communication
Excellent comprehension and articulation of client specific plans and provisions
international accent,voice,customer service,communication,call handling,customer satisfaction,client management
Employment Type
Full Time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
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