Customer Service IT ....
Customer Service IT Helpdesk
Posted on :
04-03-2024
Employer Active
1 Vacancy
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Jobs by Experience
1-3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
04-03-2024
Job Description
Req ID : 2588695
Position Title: Customer Service IT Helpdesk
Work Setup: Work from Office for a month Work from Home optional after
Schedule: Monday to Friday 6:00 am to 3:00 pm
Salary: Php 25000.00 Php 40000.00
Elevate your career and embark on a journey of growth as our Customer Service IT Helpdesk. Imagine being part of a dynamic group with over 15 years of offshoring expertise offering a rare chance to actively shape the transition of workforce sections offshore. This is your opportunity to not only gain valuable experience but also play a pivotal role in a company at the forefront of industry innovation.
JOB DESCRIPTION FOR A CUSTOMER SERVICE IT HELPDESK
Your Responsibilities as Customer Service IT Helpdesk would be:
Provide Technical Support: Respond to incoming helpdesk tickets emails and phone calls and assist users in resolving technical issues related to hardware software and network connectivity.
Troubleshooting: Identify diagnose and resolve technical problems by analyzing user issues utilizing diagnostic tools and applying technical expertise.
Documentation: Maintain accurate and detailed records of all helpdesk activities including user inquiries issues reported and solutions provided.
User Training and Support: Conduct user training sessions and create userfriendly documentation to educate employees on basic software and hardware usage troubleshooting techniques and preventive maintenance.
Software and Hardware Installation: Assist with the installation configuration and deployment of software applications operating systems and hardware devices ensuring compatibility and adherence to company policies.
System Upgrades and Maintenance: Collaborate with the IT team to perform routine system maintenance tasks including software updates patches and hardware upgrades.
Network Support: Assist in troubleshooting networkrelated issues including LAN/WAN connectivity wireless networks and VPN configurations.
Escalation Management: Escalate complex technical issues to senior team members ensuring timely and effective resolution.
Customer Service: Provide exceptional customer service by actively listening to user concerns empathizing with their challenges and delivering prompt and effective solutions.
Stay Current with Technology: Keep abreast of emerging technology trends software updates and industry best practices to enhance technical knowledge and skills.
Qualifications as Customer Service IT Helpdesk:
Great Communication skills.
Must have 1 year of IT work experience.
At least 1 year of Voice Customer Service Experience (AU/US based customers).
Ability to answer the phone understand clients faults and coordinate with network providers to log faults.
Log tickets and notes in CRM system.
Australian NBN knowledge and understand SIP Protocols.
Desire to learn new systems and processes.
Ability to Understand and perform changes on the above systems and experience in the following is preferred: Avaya & Panasonic telephone systems 3CX hosted Yeastar hosted Cloud PBX.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Work Setup: Work from Office for a month Work from Home optional after
Schedule: Monday to Friday 6:00 am to 3:00 pm
Salary: Php 25000.00 Php 40000.00
Elevate your career and embark on a journey of growth as our Customer Service IT Helpdesk. Imagine being part of a dynamic group with over 15 years of offshoring expertise offering a rare chance to actively shape the transition of workforce sections offshore. This is your opportunity to not only gain valuable experience but also play a pivotal role in a company at the forefront of industry innovation.
JOB DESCRIPTION FOR A CUSTOMER SERVICE IT HELPDESK
Your Responsibilities as Customer Service IT Helpdesk would be:
Provide Technical Support: Respond to incoming helpdesk tickets emails and phone calls and assist users in resolving technical issues related to hardware software and network connectivity.
Troubleshooting: Identify diagnose and resolve technical problems by analyzing user issues utilizing diagnostic tools and applying technical expertise.
Documentation: Maintain accurate and detailed records of all helpdesk activities including user inquiries issues reported and solutions provided.
User Training and Support: Conduct user training sessions and create userfriendly documentation to educate employees on basic software and hardware usage troubleshooting techniques and preventive maintenance.
Software and Hardware Installation: Assist with the installation configuration and deployment of software applications operating systems and hardware devices ensuring compatibility and adherence to company policies.
System Upgrades and Maintenance: Collaborate with the IT team to perform routine system maintenance tasks including software updates patches and hardware upgrades.
Network Support: Assist in troubleshooting networkrelated issues including LAN/WAN connectivity wireless networks and VPN configurations.
Escalation Management: Escalate complex technical issues to senior team members ensuring timely and effective resolution.
Customer Service: Provide exceptional customer service by actively listening to user concerns empathizing with their challenges and delivering prompt and effective solutions.
Stay Current with Technology: Keep abreast of emerging technology trends software updates and industry best practices to enhance technical knowledge and skills.
Qualifications as Customer Service IT Helpdesk:
Great Communication skills.
Must have 1 year of IT work experience.
At least 1 year of Voice Customer Service Experience (AU/US based customers).
Ability to answer the phone understand clients faults and coordinate with network providers to log faults.
Log tickets and notes in CRM system.
Australian NBN knowledge and understand SIP Protocols.
Desire to learn new systems and processes.
Ability to Understand and perform changes on the above systems and experience in the following is preferred: Avaya & Panasonic telephone systems 3CX hosted Yeastar hosted Cloud PBX.
Your love for Boomering will jumpstart with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System) Boomering provides a fun rewarding and stimulating environment where worklike balance meets a commitment to foster growth.
Genuinely caring Leadership Team
Competitive salary package
Companyprovided full setup for desktop/laptop with a backup internet
Free preemployment Medical Assessment (T&C apply)
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits: Maternity Paternity and Solo Parent Leaves Magna Carta for Women Retirement Benefits OT and Premium Pays
About Boomering:
Boomering is an ISOcertified leading BPO company in Clark Freeport Zone Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service Transparency Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence Boomering is not just your average BPO. We are here to make a difference.
Futureproof your career and pursue your passion with Boomering! We want career thrillseekers who are committed to growth as much as we are.
Website: boomering.ph
Career Portal:
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Employment Type
Full Time
Key Skills
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