Customer Service for Parking Software German Spanish Speaker

People spend a lot of time searching for parking spots. Are you ready to put an end to this We are looking for a multilingual customer support rep in Barcelona to support our client in their customer satisfaction and growth goals. Apply now and become part of an international team!

Tasks

• Reporting to the Customer Success & Operations Team Leader based in Barcelona
• Representing the company to increase customer and partner satisfaction (via phone and email)
• Handling partner relations tasks and contributing to companys growth
• Collaborating with the account management team to gather relevant information
• Pursuing parallel projects aligned with your skills and interests whenever feasible

Requirements

• Proficiency in the German and Spanish language (C1 level)
• English on a B1/B2 level
• Customer Service experience is preferred
• Competency in using computers
• Effective phone contact handling abilities and active listening skills
• Customerfocused mindset with the capability to adjust and respond to various personalities
• Good analytical skills

Benefits

• A fulltime job 39 hours a week from Monday to Friday
• A permanent contract
• Salary: 22.000 a year
• 32 days of vacation Catalan public holidays
• Hybrid work model ( 3 days in the office 2 days from home)
• A modern office located in the Poblenou area of Barcelona

Our client (your future employer) built a unique platform that enables drivers to find reserve and pay for parking spots online or via an app. Partnering with public and private parking facilities it offers convenient and affordable parking options. With with already 2000 car parks located in 275 cities. And they are looking for you to join their team and to handle one of the most important aspects of any company their customers & partners.