Customer Service Executive-SBI

6 Days working

Overview:

Key Responsibilities:

• Assisting customers with account inquiries transactions and issue resolution.
• Providing information on various banking products and services.
• Handling customer complaints and escalations in a professional and empathetic manner.
• Processing customer service requests promptly and accurately.
• Identifying opportunities to upsell or crosssell banking products.
• Maintaining customer records and account information.
• Ensuring compliance with banking regulations and policies.
• Participating in ongoing training and development programs.
• Contributing to the improvement of customer service processes and procedures.
• Collaborating with other departments to resolve customer issues.

Required Qualifications:

• Bachelors degree in a related field or equivalent work experience.
• Prior experience in customer service or banking industry.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and decisionmaking skills.
• Customeroriented with a focus on delivering highquality service.
• Ability to multitask and work efficiently in a fastpaced environment.
• Proficiency in using relevant computer applications and systems.
• Adaptability to handle diverse customer interactions and issues.
• Knowledge of banking products services and regulations.
• Good understanding of customer relationship management principles.
• Ability to work well in a team and collaborate effectively.
• Attention to detail and accuracy in handling customer data.
• Strong ethics and integrity in dealing with sensitive customer information.
• Willingness to work flexible hours including weekends and holidays.
• Proactive approach to continuous learning and selfimprovement.

communication,adaptability,customer service,communication skills,customer satisfaction