Customer Service Coordinator

Customer Service Coordinator based in Hamburg

Astrantia Talent partners with a multinational company operating globally in the distribution of plastics and chemical products. The business is currently seeking a Customer Service Coordinator based in Hamburg

Main Responsibilities:

• Act as the main point of contact for designated customers.
• Manage customer relationships including order management contracts and dispute resolution.
• Ensure customer contracts and orders meet profit margins and maintain high customer satisfaction.

Key responsibilities:

• Validate and input customer orders.
• Monitor inventory levels and allocate materials.
• Oversee customer orders from start to finish including tracking deadlines and documentation.
• Provide customers with regular updates on order status.
• Handle billing processes and monitor customer payments.
• Address and resolve issues with internal and external contacts.
• Escalate unresolved issues that could impact other suppliers or customers.
• Attend department meetings and contribute to improvement initiatives.
• Contribute to innovation and continuous improvement initiatives.

Required Skills:

• Excellent communication and customer service skills with a focus on delivering solutions.
• Ability to balance thoroughness and adherence to procedures with adaptability.
• Proficiency in German and English written and verbal is a must; additional languages are a bonus.

For more information contact:

Jenny Bhnlein
Email:

Phone: 49 (0)

Remote Work :

No