Customer Service Associate US Market

About Raisin US

based in New York City was launched in 2019 to bring the Raisin value proposition to the United States. Our team is composed of passionate individuals striving to break down barriers to savings and investments for our customers and bank partners.

We are a startup within a startup we belong to the Raisin family with operations in Germany and the UK. You should apply if you are looking for a dynamic environment where you can roll up your sleeves play to your strengths and access unrivalled development opportunities.

Team

Join us as a Customer Service Associate and work with our Customer Service leaders and our team to support the launch and growth of Raisins platform in the United States out of our Manchester UK HQ.

Our international team of highly skilled professionals wants to welcome you to an exciting and rewarding work environment. The talented members of this team will be expected to grow into taking on new challenges as the US business grows and more opportunities become available.

Your Responsibilities

• Learn about the Raisin platform business model and systems to be able to support customers in the US market
• Answer customer questions across voice and digital channels efficiently.
• Listen and understand the needs of our customers to create customeroriented solutions.
• Create and implement optimised workflows and processes.
• Support our platforms banking functions.
• Work across teams to creatively solve problems and complete projects.

Your Profile

• Interest in Financial Services / FinTech / Open Banking
• A genuine interest in solving problems and a passion for helping others.
• Compatibility with a hybrid work environment.
• Customer Service experience and understanding of deposit products payments and banking (preferred)
• Proactive selfmotivated and organised style of work in fastpaced environments
• Solutiondriven and resultsoriented approach
• Fluent and professional level of English language
• Based in/near our Manchester HQ

Join our mission join our team and grow with us!

At Raisin we care about each other and it is one of our top priorities to foster an open and caring environment in which everyone feels welcome and comfortable. Our culture is strongly driven by our ambitious team who are at the heart of our success.

As part of the Raisin UK team you benefit from:

• Investment in your development with an annual personal training budget of 1500 and 4 full training days per year.
• Access to Babbel for continuous learning.
• Always hungry Breakfast snacks daily fresh fruit and drinks are at your disposal around the clock.
• We are hybrid working we are in the office once a week giving the team the opportunity to collaborate and spend time together. Wednesday is our core day in the office.
• We offer 28 days Bank Holidays of holiday a year.
• One day birthday leave and gift voucher to celebrate your birthday.
• We offer you a company stakeholder pension with a minimum employer contribution of 5%.
• The opportunity to experience our annual retreats in exciting European cities and other team building events.