Customer service Associate

Overview

Key responsibilities

• Deliver outstanding customer service through various channels including phone email and chat
• Manage and resolve customer complaints and concerns in a timely and professional manner
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate valid and complete information by using the right methods/tools
• Handle customer inquiries and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions transactions comments and complaints
• Take the extra mile to engage customers
• Stay updated on product knowledge and company policies
• Assist with placement of orders refunds or exchanges
• Go the extra mile to meet sales targets and facilitate future sales
• Coordinate with internal teams to address customer needs
• Provide feedback on the efficiency of the customer service process
• Participate in team meetings and contribute positively to the teams goals
• Assist with customer service initiatives and programs

Required qualifications

• High school diploma or equivalent
• Prior experience in customer service or related field
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Ability to handle stressful situations appropriately
• Proficiency in using computers and technology
• Ability to multitask and prioritize in a fastpaced environment
• Customerfocused mindset with a passion for helping people
• Adaptability and willingness to learn new processes and procedures
• Strong teamwork and collaboration skills
• Attention to detail and accuracy
• Ability to work independently while contributing to the overall teams success
• Positive and professional attitude
• Flexibility to work in shifts and weekends if required
• Knowledge of customer relationship management (CRM) systems is a plus

communication,multitasking,teamwork,customer service