Customer Service Associate

COMPANY: FILINVEST ALABANG INC.

The Customer Service Associate handles all clients inquiry request and complaint.

DUTIES AND RESPONSIBILITIES:

KEY ACCOUNTABILITY 1

• Attends to clients IRC through email and voice call.
• Acknowledges email and accepts voice calls.
• Responds to clients IRC through voice or email.
• Schedules expected release of response for complicated IRC.
• Scheduling clients confirmation of unit turnover schedule and Unit repair schedule
• Coordinates with the Outbound Service desk as to the response for complicated IRC
• Accepts payment from the clients.
• Accepts documents from client and coordinates with the project in charge booking requirements changes in account etc.
• Processing of payment from clients through the front desk
• Meets client personally walkin and outside the office.
• In charge of coordinating with the client on Unreturned DOAS Unreturned CTS Accounts w/o PDCs Updating Contact Details and Title transferring lacking requirement

KEY ACCOUNTABILITY 12

• Coordinates and Monitors with the Department in charge as to the result of the IRC.

Remote Work :

No