Customer Service Analyst Help Desk

Position: Customer Service Analyst (Help Desk)
Location: Columbia SC (Onsite)
Duration: 6months Contract to Hire

Visa GC or USC
Rate $20/hr on c2c all inclusive

Duties and Responsibilities:

• Receives investigates and responds to customer inquiries regarding complex products services and issues via all channels through which customers are served.
• Will train on new business applications and be prepared to support upcoming system implementations.
• Maintains high levels of customer satisfaction and demonstrates commitment to quality related to operational and technical support of complex products and/or processes of the Bank. Knowledge of major products and services and has the ability to apply this knowledge appropriately.
• Learns existing business applications how they interact with other applications and provides timely support to end users.
• Resolves customer/ Association partner inquiries and issues. Recommends appropriate solutions.

Requirements:

• Education and/or experience equivalent to an Associate Degree in Business
• Experience in customer support/call center environment preferably dealing with PC and application software mainframe and client server computer systems
• Certified Help Desk Professional preferred.
• HIPAA certified preferred.
• Ability to communicate/interact effectively with customers users technical experts and all levels of management