Customer Service Agent

This is a remote position.

We need individuals to fill positions with our rapidly growing company! Our clients are requesting more agents to work from home to handle the high volume of support for their customers. The customer service agent is responsible for providing effective service for all internal and external customers by using excellent indepth knowledge of company products and programs as well as communicating effectively with team members within the customer service department of various Fortune 500 companies.

JOB DUTIES:

• Assisting customers via incoming calls from clients for reservations and technical support
  
• Providing customer service via email fax or mail
  
• Utilizing the company database to document call information in a paperless environment
  
• Resolving problems and assisting customers with questions
  

Requirements

• Prefer customer service experience but will train
  
• Proficiency with Windows 10 or 11
  
• Per the client s request the ability to pass a criminal background investigation and a drug screen (when applicable)
  
• Punctual and continuous attendance is MANDATORY
  
• High school diploma or GED
  
• A stable work history
  
• Excellent communication and listening skills
  
• MUST PROVIDE PROOF OF US RESIDENCY
  
• Pay varies based on the client

Benefits

• Flexibility of setting your own schedule control the way you work!
  
• Minimum of 15 hours per week up to 40 depending on the client
  
• Please note we may require weekend availability (either Saturday AND/OR Sunday)