Customer Service Agent - French amp Italian - Barcelona

Position: French & ItalianCustomer Service Agent

Location: Barcelona Spain

Employment type: Temporary (3 months) Fulltime or Parttime (30 hours per week)

Work model: Hybrid work from the office during training and 3 days per month after training

DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer experience ensuring all needs are met via voice chat and email
• Work alongside the Management Team to meet deadlines and achieve goals
• Live and breathe the company values; be a brand ambassador
• Become an expert on the sneaker brand
• Work in a fastpaced environment and showcase your multitasking skills
• Maintain a high level of attention to detail; be meticulous and vigilant
• Personalize the customer experience find the right tone for each situation

REQUIREMENTS:

• A fluent level of Italian and French with strong grammar and spelling skills
• High level of English (both spoken and written)
• Previous experience working in a customerfacing environment and a genuine passion for worldclass customer service
• Fearless independence with the ability to think on your feet theres no finish line to whats possible
• High energy drive and a friendly personality
• Resourcefulness and confidence to take the initiative in a fastpaced environment
• A strong teamwork ethic and a can do attitude
• It will be a plus if you practice sports (runners football players tennis players hikers...)

OFFER:

• Contract: Temporary of 3 months (with 1 month probation period)
• Fulltime or PartTime: (30 hours/week)
• Working days/hours:
  • Monday to Friday from 10 am to 7 pm for fulltime
  • Or Monday to Friday from 10 am to 4 pm for parttime
• Rewards: Multiple performancebased rewards and discounts on the sneakers
• 2 holidays accrued per calendar month
• Paid bank holidays 1 extra day off
• Hybrid: Working from the office 3 days per month for client visits and training and the rest working from home
• Employee Assistance Program free confidential and impartial guidance and support
• Employee Benefits Club a wide range of exclusive perks and rewards as a valued member of our organisation
• Training: 8 days Monday to Friday fulltime from the office