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Customer Service Advisor Tripadvisor Vacation Rentals (Spanish)
About Tripadvisor
Tripadvisor the worlds largest travel site* is on a mission to enable travelers to unleash the full potential of every trip. With over 600 million reviews and opinions covering the worlds largest selection of travel listings worldwide covering approximately 7.5 million accommodations airlines attractions and restaurants Tripadvisor provides travelers with the wisdom of the crowds to help them decide where to stay how to fly what to do and where to eat. Millions of travelers come to TripAdvisor each day to plan and book the perfect trip and holiday rental properties provide space privacy amenities like home and great value.
What youll do:
As a Customer Service Advisor for Tripadvisor Rentals you will undertake a variety of duties from troubleshooting technical Issues to investigate indepth complex cases where your mediation and negotiation skills will be called upon to deliver a high level of resolution. Using all available knowledge tools and resources to achieve the defined KPIs you will be required to quickly diagnose and triage issues resolve incidents and/or dispatch to the next resolving group according to the escalation process. You are expected to have the technical and interpersonal skills to deliver a high level of customer satisfaction. The role will be hybrid with an expectation of 3 days a week in our Oxford office.
Your key responsibilities will include:
The ideal person for this role will be:
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to and let us know the nature of your request. Please include the job requisition number in your message.
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#LIJacob
Full Time