Customer Service Advisor

Join us and discover a career where the perks extend far beyond the ordinary.

Prepare to take your career to new heights with our international client! In this new exciting role not only will you contribute to the seamless accounting operations for our client s team but youll also have the unique opportunity to boost your career on an international scale. Join us in making your mark globally all while rooted in the familiarity of your homeland and kickstart an amazing adventure with our client in providing highend job search platform. As a Customer Service Representative you will be an integral part of the client s team. In a highly customerfocused environment you will be the companys brand ambassador interacting and helping job seekers through email live chat and phone support. Seize this opportunity to make your mark in the industry contributing to an innovative approach and leaving a lasting impact.

• Must have 35 years of customer service experience in the call center industry handling accounts in tech software or hospitality
  
• Must have experience in supporting customers in blended channels voice chat and email
  
• Must have a stable postpaid fiber internet connection
  
• Must be located within Metro Manila (or neighboring provinces with accessible commuting to the Metro)
  
• Must possess an excellent grasp of English both verbally and in writing
  
• Experience in using Zendesk or related CRM is a plus but not required
  
• Must have the ability to build rapport with customers and create positive experiences for them
  
• Must be internet savvy and tech savvy
  
• Must be amenable to work on a shifting schedule
  
• Must demonstrate strong attention to detail
  
• Must be able to work in a fastpaced highgrowth environment
  
• Must be dependable punctual and a team player
  

• Assist customers in navigating the client s website and taking full advantage of all site features
  
• Respond to a wide array of customer concerns from tech support to career advice
  
• Recommend other available services and when appropriate help the customer purchase those services
  
• Acquire a deep understanding of corporate website structures various industries companies job functions job responsibilities career stages and more
  
• Recognize trends and recurring issues and work well with a cooperative team to resolve any new issues that may arise
  
• Other customer service related tasks that may be assigned
  

• Collaborative team culture in a dynamic working environment
  
• Permanent WFH setup
  
• HMO coverage plus 1 dependent or mutual fund upon regularization
  
• 20 Leave credits consumed at your discretion with up to 5 days commutable to cash.
  
• Talent engagement & development programs
  
• Competitive Package
  
• Direct exposure to international clients
  
• Standard government and Emapta benefits
  
• Wellequipped modern and accessible offices
  
• Mentorship and exposure to global leaders and teams
  
• Upskilling: Emapta Academy
  

Our client a trailblazer in highend job search solutions is commemorating two decades of excellence in the industry. At the forefront of innovation they specialize in developing premium tools designed to empower jobseekers streamlining the search process for faster more efficient and less stressful outcomes. Operating as a profitable venturebacked business our client takes pride in their collaborative approach fostering a small yet dynamic team that thrives on remote work. Headquartered in the United States our clients commitment to excellence and a resultsdriven mindset has positioned them as a leader in the job search domain.

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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