Customer Fulfilment Associate

REQUIRED EDUCATION:
High School Diploma with 57 years of fulltime work experience

TOP 5 REQUIRED ATTRIBUTES:
1. 2 years experience with ERP system (Salesforce SAP ERP etc)
2. 2 years experience in a Customer Service or related role
3. Proficient with Microsoft Office Suite including Word Excel Outlook Teams and Access
4. Strong analytical problem solving and interpersonal skills
5. Ability to work independently in a fastpaced environment

TECHNOLOGY PROFICIENCIES

JOB DESCRIPTION:
This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills.

Responsibilities
Execute assigned tasks in a manner aligned with company and customer expectations
Make independent judgement within the scope of authority for work governed by standard operating procedures
Work closely with other members of the team and cross functional partners to provide outstanding service to all customers.
Ensure proper execution of system tools to ensure the goals of order management are met
Address and professionally respond to all phone calls and emails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns
Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken
Generate reports for analysis as requested

Minimum Qualifications
Proficient with Microsoft Office Suite including Word Excel Outlook and Access
The ability to communicate effectively; written and verbal
Strong interpersonal skills
Strong analytical and problemsolving skills
Outstanding organizational skills; the ability handle multiple tasks and projects simultaneously
Ability to work independently with minimum supervision
Ability to work in a fastpaced setting

1