Customer Experience Tester-Lead
Posted on :
14-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2627640
Overview:
TekWissen Group is a workforce management provider throughout the India and many other countries in the world. The below job opportunity is one of Our clients which is a leading Digital solution company for Business IT solutions.
Position: Customer Experience TesterLead
Location: Chennai
Job Type: Full Time
Work Type: Onsite
Job Description:
- Conduct comprehensive testing of customerfacing interfaces to ensure a seamless and positive user experience.
- Develop and execute test plans test cases and scenarios to assess the functionality usability and performance of digital platforms.
- Collaborate with crossfunctional teams including developers designers and product managers to identify and address customer experience issues.
- Utilize testing tools and methodologies to simulate user interactions and gather insights on potential improvements.
- Document and communicate test results providing clear and actionable feedback to enhance the overall customer journey.
- Stay updated on industry best practices and emerging trends in customer experience to contribute innovative testing strategies.
- Perform regression testing to ensure that updates or changes do not negatively impact the existing customer experience.
- Identify and report software defects or anomalies working closely with development teams to facilitate timely resolutions.
- Collaborate with customer support teams to understand and address reported issues ensuring a swift resolution to enhance overall customer satisfaction.
Requirements:
- Proven experience in quality assurance and testing with a focus on customer experience.
- Strong understanding of UX/UI principles and the ability to identify opportunities for improvement.
- Familiarity with testing tools and methodologies for web and mobile applications.
- Excellent communication skills to articulate feedback and collaborate effectively with crossfunctional teams.
- Detailoriented with the ability to systematically analyze and troubleshoot issues.
- Knowledge of agile development methodologies and experience working in an agile environment.
- Strong problemsolving skills and a proactive attitude towards identifying and addressing potential issues.
- Ability to adapt to fastpaced and dynamic work environments.
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Employment Type
Full Time
Key Skills
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