Customer Experience Services Sr Consultant

Job Title: Customer Experience Services Sr. Consultant TS/SCI & Full Scope Poly
Level: MidLevel
Travel Required: Travel not required
Visa Support: No visa sponsorships supported

Location(s): Fairfax VA United States of America

Monetary: Confidential
Currency: $ USD
Salary : As per Exp.
Signing Bonus: No
Bonus Description: 5% Bonus Opportunity
Relocation Package: None

MustHaves:

1. Top Secret Clearance with full scope polygraph.
2. Located within a commutable distance from Fairfax VA no hybrid work schedule available.
3. Must also have at least 5 years of professional experience in the related field.
4. Experience working with client CM implementation and servicerelated work.
5. Strong technical knowledge and experience with clients product portfolio.

Job Description:
About the Opportunity:
Must be a United States citizen holding Top Secret Clearance with full scope polygraph. This is an onsite role at the customer location so the candidate must be located in or within a commutable distance to Fairfax VA area. Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Overall responsibility for developing testing strategy and plans with our client crossservice teams and thirdparty partners. Requires a deep understanding and extensive experience with client architecture design implementation and testing in support of architecture designs to be consumed for global deployments. Its a constantly evolving field and the job requires someone who can stay on top of the latest trends and technologies.

• Experience working with client CM implementation and servicerelated work.
• Experience working in the support field and direct customer interactions.
• Strong technical knowledge and experience with clients product portfolio.
• Technical working knowledge and experience with Communication Manager Session and System Manager.
• Technical working knowledge and experience with Session Initiation Protocol.
• Knowledge and experience with clients Contact Center portfolio.

About the Applicant:
Strong personal computer and business solution software skills in application administration design and architecture. Strong analytical and problemsolving skills for the design coordination and testing of applications. Leadership skills to guide and mentor the work of less experienced personnel. Good communication skills to communicate with customers support personnel and management. Ability to work in a team environment. High tolerance for stressful situations. Bachelors degree or equivalent years of experience. Must also have at least 5 years of professional experience in the related field.

Provide technical guidance and advice for the operations and maintenance of the customers expansive voice network to include patching upgrading and introduction of new client products to enhance their telecommunication posture. Monitor manage and maintain voice call flow traffic across more than 300 TDMPRI/H.323/SIP trunk groups connecting to client products as well as other telecommunication platforms. Migrating call flows away from TDMPRI & H.323 trunk groups onto SIP peering connections via AAR/ARS Analysis/Conversion tables and Route Patterns. Monitor manage and maintain a bash script application to assist end users to administer their login accounts in hundreds of client and nonclient servers. Manage dozens of nonperson accounts in hundreds of client and nonclient servers that perform automated functions for the customer. Work with the customers O&M Team and various other organizations to troubleshoot and maintain reliable talk paths between voice networks. Produce and maintain various eDocuments (MSWord Excel Visio PowerPoint etc) capturing how to manage and maintain communications within the customers voice network as well as connectivity to other organizations voice networks. Respond to requests from O&M technicians or voice engineers for assistance on performing administrative tasks and conducting troubleshooting actions. Train newer voice engineers on how to perform most of the tasks listed above.

Tips for a Successful Search: Confidential

Screening Questions:

1. Reason for leaving and what are you seeking to achieve in your next role
2. What motivates you about the client and this opportunity specifically
3. Notice period/availability to start
4. Current authorization to work in the country of this position: 1. Permanent Authorization (Citizenship Perm Residence); 2. Temporary Authorization (Visa Temp Work permit); 3. No Authorization
5. Base salary expectations and negotiability.
6. Reason for leaving roles held for less than 2 years.

Interview Steps:

1. 1st interview with Hiring Manager 3060 mins phone call or Virtual meeting.
2. 2nd Technical/Panel interview with hiring team Virtual meeting.
3. Additional interviews may be required
4. HR round