Customer Experience ....
Customer Experience Manager
Posted on :
28-03-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-03-2024
Job Description
Req ID : 2672575
About the Company
One of profitable digital fintech companies in Bengaluru with an RBI registered NBFC license. They have product suite across personal loans business loans education loans travel loans 2W loans and wedding loans. They have more than 400 employees and an AUM of INR 1000cr to INR 2500cr.
About the Role
Looking for a midsenior resource with an MBA degree and experience of 46 years in a D2C company for managing customer experience and Net Promoter Score. The person will directly report to one of the cofounders and manage a team of 2 people.
Requirements of the Role
- Create business impact with CX resulting in positive WOM & customer repeat
- Design and develop the employee recognition program for bringing CX alive in the regions
- Deep dive & creation of systems & processes to eradicate the concern
- Create systems and processes to ensure compliance with capturing the usage experience granularity and ownership by the sales team & bringing collective ownership of customers across functions
- Endtoend ownership of the Net Promoter Score
Qualifications of the Role
- MBA from a Tier1 or Tier2 B School (Preferred not mandatory)
- Minimum 4 years of experience in Fintech Ecommerce or Consumer Tech is a must
- Managing grooming and leading for 12 years while building the Net Promoter Score
- Location: Bangalore and Working Days: 5.5 days a week (Alternate Saturdays are off)
customer experience,net promoter score,customer service
Employment Type
Full Time
Key Skills
- Bilingual
- Linux Administration
- Documentation
- LNG
- Entry Level Finance
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