ABOUT US

• B2B ecommerce marketplace for AgriInputs (Total Market potential of $50 billion)
  
• Founded by Exentrepreneurs IIT & IIM Alumni: Mukul Garg and Avi Jain
  
• Backed by 4 Tier1 Investors
  
• Growing 5X Month on Month
  
• Onboarded 1000 Manufacturers 100000 Retailers Active across India
  
• 300 Full time employees
  

• Lead overall customer experience and support team focused on customer escalation resolution and experience improvement.
  
• Responsible for driving key Customer Support KPIs like NPS Ticket Resolution TAT %Issues w.r.t Total Orders etc.
  
• Track and Monitor customer support tickets ensuring quality resolution as per committed SLA.
  
• Analyze customer queries to identify trends and implement proactive solutions to nullify key customer pain points.
  
• Implement improvements to enhance efficiency focusing on automation wherever possible.
  
• Own multiple customer facing operational processes to ensure timely closures on the same.
  
• Generate reports on key support metrics utilizing data insights to make informed decisions.
  
• Identify key data metrics to drive operational efficiency and closely work with data team for dashboarding.
  
• Identify product initiatives write down business requirement documents and coordinate with product team for product GTM.
  

Requirements

• B.Tech/B.E or MBA from Tier1 & 2 education institutions of India
• Energetic and Hungry individual who is willing to learn and grow with our startup
  
• Ability to think and react in a highenergy fastpaced environment
  
• A willingness to roll up sleeves to get things done
  
• Data and Process driven acumen
  
• Ability to operate simultaneously and effectively in both tactical and strategic modes