Customer Experience Executive

1. Responsibilities:
Handle queries via live chat email and hotline

• Delivering a best in class customer experience in person and via our omnichannel support. Engaging customers with speed empathy and effectiveness while building trustbased and enduring relationships
• Onboarding customers by processing their applications and performing KYC checks
• Execution of backend related operations
• Improve the Customer Experience framework such as internal processes tech architecture customer facing platforms etc
• Champion the voice of customers and drive projects. Share knowledge ideas and best practices with others
• Any other ad hoc task assigned
  
  

2. Requirements:

• Have 1 2 years experience in Customer Experience or Customer Support and telemarketing will be an advantage
• Fluency in written and spoken English
• Professional phone and email etiquette ability to present the solution and handle questions objections or other inquiries
• Selfmotivated meticulous and able to work independently to achieve defined targets
  
  

3. Benefits:

• Time off They offer flexible paid vacations as well as many other observed holidays by country. They also like to have their people take a day off for special days like birthdays and work anniversaries.
• Flexible Working
• Medical Benefits
• Mental Health and Wellness
• Learning & Development Tech Support

Remote Work :

No