Customer Care - Mohali

Overview:

Key Responsibilities:

• Responding to customer inquiries via phone email and chat
• Resolving customer complaints in a professional and empathetic manner
• Providing information about products and services to customers
• Handling and resolving customer issues and escalating when necessary
• Processing orders forms applications and requests
• Maintaining customer records by updating account information
• Implementing customer retention strategies
• Collaborating with other teams to ensure seamless customer experience
• Identifying and assessing customers needs to achieve satisfaction
• Following communication procedures guidelines and policies
• Monitoring feedback and resolving any issues to improve customer satisfaction
• Keeping records of customer interactions transactions comments and complaints
• Generating reports on overall customer satisfaction
• Assisting in training and coaching other customer care representatives

Required Qualifications:

• High School Diploma or equivalent
• Proven work experience in a customer care role
• Excellent communication and interpersonal skills
• Strong problemsolving abilities
• Empathetic and patient attitude towards customers
• Ability to multitask and prioritize in a fastpaced environment
• Proficiency in CRM systems and MS Office
• Ability to work well in a team environment
• Knowledge of customer service principles and practices
• Attention to detail and accuracy
• Ability to handle stressful situations appropriately
• Flexibility to work in shifts and weekends
• Familiarity with company products and services
• Demonstrated ability to meet targets and deadlines
• Proactive approach to problemsolving

communication,empathy,customer service