Customer Care

• Answering questions about our company s products or services: You must have a thorough knowledge of our offerings in order to provide accurate and helpful information to customers.
• Processing orders and transactions: This includes receiving processing and managing incoming orders as well as handling any cancellations returns or exchanges.
• Resolving issues and troubleshooting technical problems: You should have the ability to address and resolve product/service issues as well as troubleshoot any technical problems customers may encounter.
• Delivering uptodate information about our offerings: You will need to stay informed about our latest products and services and provide customers with accurate relevant information.
• Providing proactive customer outreach: In addition to addressing customer inquiries you will proactively reach out to customers to ensure their satisfaction address any concerns and build strong longterm relationships.

• Minimum one year of experience in customer support or a related field.
• Excellent verbal and written communication skills.
• Strong problemsolving and troubleshooting abilities.
• Ability to work independently and handle multiple customer inquiries simultaneously.
• Strong attention to detail and accuracy.

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